Northumbrian Water Limited (NWL) place confidence in Opus Trust Marketing to provide a robust service which is reliable and secure, completing work in line with stringent industry regulations set by Ofwat.
NWL supply a population of 4.4 million households under two brand names, Northumbrian Water and Essex & Suffolk Water, both of which utilise Opus Trust Marketing’s print, enclosing and e-billing services. With two brands using similar marketing material it is essential that the full pack contains the correctly branded literature.
Opus’s trusted production processes enable NWL to send informative communications from both brands, safe in the knowledge that Opus Trust Marketing are able to ensure their literature is printed on the correct branded stationery and enclosed with the correct brand’s inserts.
After a thorough tender exercise which compared price and quality, we awarded Opus Trust Marketing the contract for a second term. Our evaluation criteria was based on best value for money, reliability, security, pro-active implementation of new technology and evidence of business processes that deliver innovative solutions.