Water

We are the leading water industry outsource provider, supplying 40% of the market, where we send out more communications year on year than any other provider.

From this experience in sending out high volumes of customer bills, letters, payment books, dunning letters, cards and cheques, we have developed a robust service unrivalled by our competitors.

So what does this mean for you?

Knowledge, Planning and Experience

We understand the pressures of this industry, having developed a service which meets our water client’s needs, whilst ensuring service levels meet Ofwat regulations. We are also geared to provide an effective and reliable operation through annual billing in February and March, along with half year in October, recognising that this is a critical time for our clients.

Flexible

We have the capacity to deliver what we claim, at all times operating with surplus capacity which allows us to react to a surge in mail. Along with our stringent production contingencies this means that we are able to deliver a one day turn around for our clients. Most recently we have reacted to one water company's requirements for half a million emergency postcards to be printed and despatched within 24 hours.

Durable

At Opus Trust Marketing we develop strong partnerships with customers to better understand their needs. This lets us deliver solutions which best meet your requirements. This goes across the process, from design, where we work with clients on anything from improving clarity of content and creating a platform to cross sell, to call centre management, where we can stagger our print and mailing despatches in order that call centres are not overwhelmed at any point where a large amount of communications are needed to be sent. We are experienced in building a service which works for our clients.

Traceable

Our rigorous production processes provide clients with evidence which shows that all communications required to be sent has been sent. Not only does this answer regulatory issues and end client queries, but can also provide clients with the assurance that all inserts have been enclosed and mailed to the correct recipients.

Value for money

In our most recent client survey, 100% of respondents agreed that they would be happy to recommend Opus Trust Marketing to others. We are proud in continuing to deliver for our clients, operating as a trusted supplier to 40% of UK households and we are ready for more.