Telecommunications

Opus Trust Marketing provide outsourced customer communication solutions for a variety of telecommunication brands providing a flexible and reliable service which recognises the challenges faced in such a rapidly changing industry. Trust Opus to provide durable solutions which transcend change Getting the most out of our clients' customer communications is what we do, from procuring stationery right through to full colour print and postage; some of the UK's biggest telecommunication brands use the Trust Family of services to build a solution which optimises their customer communications.

Trust Document

Flexible production for the variety of customer communications required by the telecommunication industry.
Catering for the masses, our customers require flexibility for their customer communications- which is exactly what Opus endeavours to deliver. Opus' intelligent IT system allows clients to send multiple communication in one data transfer, with integrated IT and print solutions interpreting that data in order to print a huge variety of different letters in standard and large text formats, as well as Braille, enclosing communications into a range of different envelope sizes with variable branded messages.

Trust Creative

Collaborate with Opus to harness your bills potential as a marketing communications tool.
We work with clients to compose effective bills, welcome packs and other communications, creating a document structure which integrates billing information with space to cross sell services, include targeted offerings and present customer promotions.

Trust Web

Online tool for truly flexible communications which are easily edited to include new offers and promotions.
This allows our clients to log on, view, edit and proof their document templates prior to sending for print and despatch. Providing a level of flexibility which means content can easily be changed, enabling clients to target customers with short term, burst campaigns or harness ‘of the moment' seasonal or events based promotions to create more engaging communications.

Trust Store

An online function which improves the accessibility and control of customer communications for call centres..
Trust Store not only provides one secure location for call centres to bring up customer communications quickly- retrieving documents with ease via an intranet or web based portal- but can also empower customers to self serve, lowering call centre traffic, whilst giving customers a user friendly solution for extra visibility of their bills, statements and letters.

Trust Store

Electronic storage and access for all customer communications..
Trust Store enables our clients to store all their bills electronically; it can also be adapted to sit as part of an existing website, with the same look and feel, so customers can log in and view their bills online, this is a further development of Trust Store which is currently being implemented for a large telecommunications provider.