Retail Sector

With the UK's tills ringing to a tune of £290 billion during the tough retail landscape of 2010 some might say we are a nation of shopaholics. A dynamic and highly competitive industry, where any opportunity to gain competitive advantage is of great value, has seen a diverse selection of retailers choosing Opus Trust Marketing for outsource solutions to their customer and employee communication needs.

Printing invoices, statements, payslips and much more, Opus' retail clients value our customer focused approach when it comes to building a solution to get their communications working harder. Tailoring the Trust Family of Services to individual requirements has resulted in the team combining services to meet a variety of objectives which clients simply weren't able to attain prior to working with Opus Trust Marketing. This is evident in the services we provide on a day to day basis for clients such as HSS Hire, B&Q and L'Oréal. With each customer receiving a level of service appropriate to their needs, Opus' expertise benefit retail customers from a tailored solution that fits their strategies.

What We Do

Implement IT solutions which ensure data is passed securely between customers and Opus' production facilities, completing work quickly and with minimal disruption during the transitional period.

• Trust Document can not only reduce costs through Opus' buying power- our team can order all required stationery - but also:
• Print onto pre-print or plain stationery in black and white or colour.
• Enclose inserts in up to 6 variations. Additionally we are able to designate inserts to only go to particular customer/ employees if required. Enabling retailers to utilise mail packs as a cost effective vehicle to integrate targeted communications as part of a wider campaign, send product promotions, discount vouchers and any other piece of communications to customers and employees.
• Enhance document security and production transparency with Trust Pack.
• Drive efficiencies and improve service standards with a tailored mailing solution created through Trust Post.
• Design or re-engineer customer and employee communications to maximise their potential as a piece of targeted marketing communications with Trust Creative.
• Store and retrieve customer and employee communications electronically thanks to Trust Store.
  As customer and employee communication specialists our clients benefit not only from Opus' purpose built production facilities and consultative approach to transactional mail, but also from the team's sustained drive for continuous improvement, ensuring that customers of Opus Trust Marketing can focus on their core business knowing Opus are dedicated to sustaining hard working communications.