Customer Communications

At Opus Trust Marketing we produce and send out an extensive range of customer communications on behalf of our customers. A combination of transactional mail which includes bills, statements, invoices, ticket books and remittances - to name but a few - that runs to over 100 million mail packs every year. Our proud reputation is based on the trust of customers, customers who rely on us to produce their business critical mail in either paper or electronic formats, reliably despatching with the right information, to the right person and at the right time.

So how can we help you?

Well, essentially, that all depends on you. Whatever you want to get out of your transactional mail, we will go the extra mile to ensure that you get there, the beauty being that as a specialist outsourcer, Opus Trust Marketing has the capacity, people and technology to deliver. With experts ready to consult across anything from document design and supply chain to e-services and postage, we have the experience and knowledge available to help you get a great deal out of your customer communications. Something we have consistently achieved for a diverse cross-section of industry spanning customers.

Cut through with targeted communications

Re-work or re-design transactional mail into highly effective marketing communications tools, providing a great opportunity to present targeted offerings which boost ROI through cross-selling and up-selling.

Save money

Reduce costs by removing the need to pre buy stationery. Printing documents through our versatile colour print facilities means you no longer incur additional costs from storage or stationery becoming obsolete as branding changes.

Benefit from a postal service that works better for you

Benefit from lower postage costs thanks to our in-house consolidation and postage consultancy, with an expert on hand to consult on the options available for your transactional mail.

Trusted for over a decade by blue chip companies and large public sector organisations

Know your business critical mail is in the safe hands of a trusted specialist for transactional mail, who has a great deal of experience in sending out hundreds of millions of customer and employee communications- all with the upmost integrity- for a variety of customers including some of the nation’s largest water and energy providers.

Give your customers what they want with a blend of paper and electronic services

Integrate print with electronic solutions and utilise Opus’ e-services to store and send transactional mail. Our e-service solutions help to reduce call centre costs and speed up the amount of time it takes your customers to pay. All backed up with the assurance that if there are any issues with an electronic communications channel, we are able to immediately re-direct transactional mail to go via paper means.