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OTM wins Kuoni Critical Document Contract
November 2009OTM has won the contract to produce and distribute Invoicing and Itinerary Ticket Book documentation for Kuoni's UK operation.
Kuoni, the UK's leading travel specialist, has consistently been this country's most successful specialist tour operator, winning coveted awards such as: 'The World's Leading Tour Operator' for the past 11 years at the World Travel Awards. The Daily Telegraph's Ultratravel, Sunday Times Travel Magazine and Daily Mail readers all voted Kuoni 'Britain's favourite'.
OTM's CEO, Linda Scott, says "We're delighted to have won this business that builds on the immense amount of experience we have in delivering good quality, full colour and highly personalised digital output for the travel sector. This has resulted in a high quality travel booklet pack for Kuoni's customers which I am sure will add to their holiday experience by providing comprehensive details of the travel itinerary, useful destination information, ticket vouchers and luggage labels . We have created and managed innovative solutions for clients within the travel sector that have been shown to change consumer behaviour and in turn, have enabled our clients to create and maintain customer loyalty, reduce churn, decrease passenger check-in times and aid customer retention in this tough market place."
"The key benefit we delivered to Kuoni Travel was a demonstration of the traceability and reconciliation of our data and documents through the whole print and mail process whilst driving cost savings through process efficiencies. The increased speed of ticket turnaround means that passengers now receive their final documents more than 3 weeks prior to departure. The content of the pack is now tailored to the specific region to be visited, including relevant and helpful information in a very convenient, professional format."
Says Francis Torrilla, Operations Director, Kuoni Travel: "this new partnership we have developed with OTM has seen our itineraries reach a new level in quality and efficiency. This efficiency has further improved our environmental credentials by reducing the volume of paper used by more than half."
