The SolutionOTM won npower’s business in some eight years ago and now provide them with a complete print and fulfilment service. Using our unrivalled expertise and wealth of experience in generating and distributing transactional documents, we offer npower cost effective, flexible and innovative solutions which enhance and deepen the relationships they have with their customers, an in turn reducing customer churn.

Beneifits for npowerOTM provides npower a dedicated Account Management team who act as the first point of contact, consulting and advising on ways to improve the billing process and utilising OTM’s design and technology expertise. Proactive and consultative, OTM ensure that npower remains in control and aware of the latest developments such as Transpromo documents.
npower expects OTM to provide accuracy in data handling and speed of response for their business critical files – and we deliver. Both companies also work together to minimise postage costs through added value services such as Mailsort and Walksort.
By offering a flexible print and fulfilment operation, OTM allow npower to concentrate on their core business. OTM’s focus is firmly set on service, investment and innovation and providing an outsourcing solution critical to our clients' success.

The Background

From the outset, a dedicated OTM team worked together with npower to facilitate the migration onto the OTM platform and successfully integrate operations, firstly by understanding all of the technical requirements then drawing up a comprehensive project plan and solution to over see the transfer of data. Today, OTM receives data from npower in a variety of formats, including pre-composed documents, EBCDIC files and ascii raw data, via a dedicated link.
This data is transmitted daily in the same day OTM print, envelope and despatch up to 200,000 items. OTM produces 50 million mail packs every year for npower, including customer bills, reminders, letters, payment cards and books, cheques and the overnight print and distribution of internal reports, helping to keep customers informed of new services and promotions according to criteria defined by npower