The Company

OTM was founded by Peter De Haan who established the business services group Opus in 1999, following his successful career in, and part ownership of, Saga Group Ltd.

With his experience in direct marketing he began his ambitious plan of creating a new force in marketing communications - the OTM Group - with the acquisition in 2000, of the direct mail and fulfilment business ADM Group Ltd.

In 2001, he joined forces with the Royal Mail to create the transactional mailing business Optecon, recognizing the importance of transactional and customer service communications in the marketing mix. In 2003 OTM bought out the Royal Mail shareholding to create a wholly owned OTM business.

Opus Trust Marketing Limited Registered in England, Number 3829642, known as OTM, is determined in its vision of adding value to customer communications and has invested in new initiatives such as the award winning O42, together with people, technology and equipment.

Whether you communicate with your customers via e-commerce or more traditional print routes, we have a service to help you realize your marketing and communication goals from data to print, mailing, response handling and everything in between.

What makes us unique

Our goal is to help you develop stronger customer relationships through more effective communication and we have some unique services to help you do just that, ensuring on-time, cost effective communications with maximum impact.

When Peter De Haan created the group he didn’t simply create a 'me too' print and mailing operation. He recognised the importance of data and distribution in the communication process and invested in new initiatives, in these areas.

As a result, what makes us unique as an organization is our ability to add value to this process through our data handling and manipulation capabilities through the range of distribution options both on paper and electronically. With our origins in print and mailing, we have a proven track record in printing - the core of our service offering and can add value to your communications with our data handling solutions, and systems flexibility. In addition we have advised many customers on the best form of distribution and have saved a number of clients significant sums in respect of postage. For more details please go to our Case Studies.

Mission, Vision and Business Principles

Mission

To deliver outstanding service to our customers, thereby enabling them to achieve their business objectives.

Vision

To build OTM into a recognized, trusted and admired company, through the use of technology, seizing opportunities and the determination and talents of our people.

Business Principles.

• Our first priority is understanding our customers’ needs and delivering to customer expectations
• We create tailor made solutions to fit our customers' requirements
• We seek people who actively make things happen
• We seek to add value to our products and services in innovative ways
• We harness technology to the benefit of our customers
• We encourage and reward innovation from our employees
• We admit to mistakes we make and take corrective action immediately
• We treat all individuals with respect and in a non-discriminatory way
• We seek the views of our staff, customers, partners and suppliers and learn from their input
• We actively pursue the goals set out in our environmental policy
• We want our customers, suppliers and partners to enjoy contact with our company